Billing
Payments and refunds
Clear information before and after you buy a credit package.
Last updated: October 9, 2026
Who you purchase from
Credit packages are supplied by Wenora Technologies Inc. Payments are processed through Stripe Checkout. Company information
Monthly subscriptions
Wenora Elite costs USD 15 per month and includes 350 credits per paid billing period. The same renewal, expiry, cancellation and extra-credit rules apply to Elite and Plus.
Wenora Plus costs USD 49 per month and includes 1,250 credits per paid billing period. It renews automatically until cancelled. Monthly credits do not roll over and expire at the end of their billing period. Credits are added only after Stripe confirms payment.
Use Manage subscription to cancel the next renewal, update your payment method, or view invoices. Cancelling renewal preserves your paid monthly allowance until the end of its billing period. A failed renewal does not add a new allowance.
One-time credit purchases
Extra credit packages are separate one-time purchases in USD. They do not renew automatically and their credits have no expiration date. Existing balances are preserved. Monthly subscription credits are used before permanent credits. Review the final amount in Stripe Checkout before paying.
Creating an account is free. New accounts do not receive promotional credits; AI work requires a sufficient credit balance. Credit use varies with the work performed, including source volume, analysis, and revisions.
After your payment
Credits are added when Wenora receives confirmation of a successful payment from Stripe. A pending or failed payment does not add credits. If your payment succeeds but the balance does not update, contact support with your payment reference before trying again.
Refund requests and payment issues
To request a refund or report a duplicate or incorrect charge, email office@wenora.ai with your account email, payment reference, and a description of the issue. We review requests using the payment record and credit usage. Submitting a request does not itself confirm a refund; we will communicate the outcome by email.
When a credit purchase is refunded, the related credit balance needs to be reconciled. A Stripe refund and a Wenora credit adjustment are separate steps; contact support if the balance still appears unchanged.
This information does not limit any rights you have under applicable consumer law.