Billing
Payments and refunds
Clear information before and after you buy a credit package.
Last updated: October 9, 2026
Who you purchase from
Credit packages are supplied by Wenora Technologies Inc. Payments are processed through Stripe Checkout. Company information
One-time credit purchases
Packages are priced in US dollars and are one-time purchases, with no recurring subscription or automatic renewal. Review the final amount on the checkout page before paying. Purchased credits currently have no expiration date.
Creating an account is free. New accounts do not receive promotional credits; AI work requires a sufficient credit balance. Credit use varies with the work performed, including source volume, analysis, and revisions.
After your payment
Credits are added when Wenora receives confirmation of a successful payment from Stripe. A pending or failed payment does not add credits. If your payment succeeds but the balance does not update, contact support with your payment reference before trying again.
Refund requests and payment issues
To request a refund or report a duplicate or incorrect charge, email office@wenora.ai with your account email, payment reference, and a description of the issue. We review requests using the payment record and credit usage. Submitting a request does not itself confirm a refund; we will communicate the outcome by email.
When a credit purchase is refunded, the related credit balance needs to be reconciled. A Stripe refund and a Wenora credit adjustment are separate steps; contact support if the balance still appears unchanged.
This information does not limit any rights you have under applicable consumer law.